Thank you for choosing AKOBE. We are dedicated to delivering our high-performance, clean beauty formulations to you quickly and safely. Below you will find everything you need to know about our shipping practices and return policies.
1. Shipping Information
Retail Customers (E-Commerce)
- Processing Time: Standard retail orders are processed and prepared for shipment within 1 to 3 business days.
- Domestic Shipping: We offer reliable shipping across the United States. Standard delivery typically takes 3 to 5 business days once shipped.
- Shipping Rates: Rates are calculated at checkout based on weight and destination. We are proud to offer free standard shipping on all retail orders over shipping free coupons within the US.
- Tracking Your Order: Once your package is on its way, you will receive a shipping confirmation email.
Wholesale & Brand Partners
- Lead Times: Standard bulk stock orders typically ship within 5 to 7 business days. Custom private label formulation lead times vary by project scope and will be coordinated directly with your account manager.
- Fulfillment & Logistics: All bulk shipments originate from our manufacturing facility in Los Angeles, California. Shipping methods, freight options (LTL), and final logistics costs will be calculated and finalized during your invoicing process.
2. Returns & Refunds
Because of cosmetic hygiene and product safety standards, we handle retail returns and wholesale order discrepancies under two distinct policies.
Retail Return Policy (Standard Online Purchases)
- 30-Day Return Window: We accept returns on unopened, unused products in their original packaging within 30 days of delivery. We cannot accept returns on products that have been opened, used, or tampered with.
- Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to an error on our part (such as receiving the wrong item or a damaged product).
- How to Start a Return:
- Email our support team at support@akobe.com with your order number.
- Once approved, we will provide you with the return shipping address.
- Securely package your items and ship them back to us (we highly recommend using a trackable shipping service).
- Refund Processing: Once we receive and inspect your returned items, we will notify you via email. Approved refunds will be automatically credited back to your original payment method within 5 to 7 business days.
Wholesale, Custom, & Private Label Policy
- 5-Day Inspection Period: Please inspect your bulk shipment immediately upon arrival. Any claims for transit damage, product defects, or order shortages must be reported with photographic proof to your account manager or support@akobe.com within 5 business days of delivery.
- Custom Formulations: All custom-manufactured batches, personalized branding designs, and custom packaging runs are final sale. We require formal approval on all master samples prior to starting full-scale production.
- Bulk Stock Returns: Unopened, standard stock wholesale orders may be returned within 14 days of delivery. These returns are subject to a 15% restocking fee to cover laboratory quality control and inspection protocols.
Need Assistance?
Our customer care team is here to help you every step of the way. If you have any questions regarding your shipment, delivery times, or a return, please reach out to us:
- Email: info@americankoreanbeauty.com
- Response Time: We generally respond to all inquiries within 24 business hours.
